We strive for 100% customer satisfaction. If you're not happy with
our service, we'll make it right.
1. Order Cancellation
You may cancel your order under the following conditions:
Before Pickup: Full refund, no questions asked
After Pickup, Before Processing: Full refund minus pickup charges
(₹50)
During Processing: 50% refund of the order value
After Processing Complete: No refund available; delivery will be
completed
2. Service Quality Issues
If you are not satisfied with the quality of our service, we offer:
Free Re-wash/Re-clean: We will re-process your items at no
additional cost
Partial Refund: Up to 50% refund for minor quality issues
Full Refund: For significant quality issues or damaged items
Quality complaints must be raised within 24 hours of delivery.
3. Damaged or Lost Items
In the rare event that items are damaged or lost during processing:
Minor Damage: Free repair or up to 5x the service charge
Major Damage: Compensation up to 10x the service charge
Lost Items: Compensation up to 10x the service charge or ₹2,000,
whichever is lower
Note: We recommend declaring high-value items (above ₹5,000) at the time of pickup
for appropriate care and insurance.
4. Refund Process
Once your refund request is approved:
Processing Time: 3-5 business days
UPI/Wallet Payments: Refunded to original payment method
Cash on Delivery: Bank transfer or store credit (your choice)
Credit Card: 5-7 business days to reflect in statement
5. Non-Refundable Situations
Refunds are not available in the following cases:
Pre-existing damage not reported at pickup
Color bleeding due to fabric quality (natural dye release)
Shrinkage of items that were not labeled for dry-clean only
Items picked up more than 30 days after delivery notification
Complaints raised after 24 hours of delivery
6. How to Request a Refund
To request a refund:
Contact our support team within 24 hours of delivery
Provide your Order ID and describe the issue
Share photos if applicable (for damage claims)
Our team will review and respond within 24 hours
7. Express Service Refunds
If we fail to deliver your express service order within the promised time frame (same day or next
day as applicable), the express fee (50% surcharge) will be automatically refunded. The base service
charge is non-refundable if the service was completed satisfactorily.
8. Contact Us
For refund requests or any questions about this policy, please contact us: